Frequently Asked Questions

Secure payments

Is my online payment completely secure?

Absolutely!  Data transferred online such as credit card numbers are encrypted using high-level SSL encryption technology, the most advanced security software currently available for online transactions.

 

Refund Policy and 30 Day Money Back Guarantee

What is your refund policy and what are the details behind your 30 day money back guarantee?

We stand behind our products and that’s why we all our books qualify for a 30 day no hassle money back guarantee. If you’re not satisfied with your purchase, simply email [email protected] within 30 days of purchase. Just make sure to include your order number!

 

Digital Delivery and Uploading to your e-Reader

What formats will you deliver your eBooks?

Our eBooks will be delivered digitally in both MOBI and ePub formats. All our books are emailed to you after your purchase and accessible from your Account page if you choose to create one.

Mobi files are compatible with Amazon Kindle devices, and devices using the Amazon Kindle App.

Epub files are for eBook reading devices including products from Apple (iPad), Barnes and Noble (Nook) and Kobo.

 

Can I purchase an ebook without making an account?

Yes, you may purchase as a guest via guest checkout.  But we recommend creating an account for easy access to all your downloads in one place!

 

I recently purchased an ebook. Where is my download link?

When placing an order, you will receive an email for your order confirmation and that email contains links for your download. If this email hasn’t been received, please be sure to check your spam folder, as it may be caught in there. Alternatively, if you created an account, you can access all your books there.  If for whatever reason the email is not received after placing an order, contact us at [email protected], and we’ll get the books to you right away!

 

How do I load the books onto my device for reading?

Please view this page for instructions on uploading your book to your e-reader.

 

Paperback and Audiobook Formats

Where can I purchase your books in paperback format?

Only ebooks are available in Scarestreet.com as of this moment. You may visit Amazon.com or BarnesandNoble.com for paperback versions of our books.

 

Where can I purchase your books in audiobook format?

Only ebooks are available in Scarestreet.com as of this moment. In the meantime, you may visit audible.com or itunes.com for audiobook versions of our books. We are planning to offer audiobooks on our site in Q3 of 2018. Stay tuned!

 

Shipping

What are my shipping options and when do you deliver?

Scare Street books are only available in ebook formats at the moment. As delivery is digital you will receive them electronically via email and they do not need to be shipped.

 

Other Questions

I have other questions or suggestions, how do I contact you?

You may contact us at [email protected]. Our hours are Mon-Fri 9am-5pm GMT+8. We will be happy to help you within 1 business day.

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