Shipping policy

Shipping Policy

Thanks for shopping with Scare Street. Here's everything you need to know about how your order gets to you.

Order Processing All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking details once your order ships.

Shipping Destinations We ship worldwide. If you run into any issues at checkout, please contact us at support@scarestreet.com.

Shipping Rates and Delivery Times

United States (USPS Media Mail):

  • Delivery: 2 to 8 business days after dispatch

International (Standard Shipping):

  • Delivery: 10 to 21 business days after dispatch, depending on destination

Shipping rates are calculated at checkout based on destination, weight, and package size. Free shipping promotions, when available, will be automatically applied.

Please note that USPS Media Mail is a cost-effective shipping option reserved for books and educational media. It is slower than Priority Mail and is not guaranteed for specific delivery dates.

Order Tracking Once your order ships, you will receive an email with a tracking number and link. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. Please check with your local customs office for details before ordering.

Delayed or Lost Packages While we do our best to ensure timely delivery, shipping carriers may occasionally experience delays outside our control. If your package has not arrived within the estimated delivery window, please contact us at support@scarestreet.com and we will help track it down.

If a package is confirmed lost in transit, we will either reship your order or issue a full refund, depending on your preference.

Damaged Packages If your order arrives damaged, please email us at support@scarestreet.com within 7 days of delivery with your order number and clear photos of the damaged items and packaging. We will arrange a replacement or refund as quickly as possible.

Incorrect Shipping Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us within 2 hours of placing your order and we will do our best to update it before dispatch.

Undeliverable Packages If a package is returned to us due to an incorrect address, refused delivery, or failure to collect from a local post office, we will contact you to arrange reshipment. Additional shipping fees may apply.

Questions For any shipping related questions, reach out to us at support@scarestreet.com and we will get back to you within 1 to 2 business days.